Nation-Wide Shipping:

Most of our furniture ships nation-wide via fully insured ground service, and will arrive partially assembled. 

Detailed instructions with images will help guide you through the assembly process; minimal skills and tools are required.  Larger items and fully assembled pieces can ship freight, which is expensive, but we can get you a quote for your order.

 

 

International Shipping:

At this time we are only able to ship smaller gift items via USPS internationally.  If you are over seas and interested in any of our products, please contact us directly for more info, shipping rates, or to place an order.  Thank you.

 

 

Holiday Shipping:

Anyfurniture order or other custom order (customer specified gear, colors, size, etc) typically needs to be in to us by

December 4th for guaranteed Holiday shipping (by 12/24).  If you are pressed for time, have a rush order, or want to confirm a holiday order, please contact us to inquire about our current lead time.  Orders placed after 12/04 may require an additionally Priority Handling charge to ship for the holiday, if we are able to accomidate.  Alternatively, we can always send a nice personalized gift box with the item to follow after the New year if you miss the cut-off or we are not able to fit you in. 

 

Order anyIn-Stock gift item by December 17th and we will be sure it arrives to you by the 24th.  Most of our products are custom made based on color, brand, or size, however we usually do have some pre-made items on hand for quick shipment, though selection is always limited.  Please contact us by phone or e-mail if you have any questions and to confirm the in-stock status of any item.

 

Builders Note:  We are a small shop and try to accommodate every order the best we can.  Keep in mind we are not a box store or Amazon type retailer with racks of boxed goods ready to ship.  Everything is made right here in VT, and most are made to order.  As things get crazy around the holiday, we appreciate your patience and advance notice on orders with holiday deadlines.  Thank you for your understanding and your support.  Ho Ho Ho...

 

 

Internet Order Shipping Rates:

All items ordered through our secure on-line shopping cart have flat shipping rates based on weight.  Some multiple item orders will combine shipping automatically.  To calculate your shipping rate, add an item to your cart and the shipping rate will be displayed.

 

Note:  At this time, we are not able to generate the correct shipping rates for large multi-piece orders.  If you're interested in a multi-piece order with the best possible shipping rates, we suggest you contact us by phone or email for a specific shipping price quote.  Alternatively, you can place your order on-line, and we will contact you with the updated shipping costs if applicable.

 

 

Green Shipping:

In our continued effort to reduce waste and repurpose material, almost all of our shipping materials are second generation recycled.  Most of the larger boxes are recycled bicycle boxes, all packing materials such as air pouches, peanuts, and other fill are reused and never new.  Our finished products are most often fully wrapped in industrial bubble wrap to protect the finish during transit, and these large sheets are salvaged from boat deliveries from one of our local gear shops.  If we do need to buy additional shipping material, it is always biodegradable paper based and not plastic.

 

 

Free Local Delivery:

We offer free local delivery from our Waterbury shop location.  We will be happy to drop off your fully assembled furniture order at no additional charge to you, if you are located in our local area (10 mile radius).  Alternatively, we can also arrange delivery to other parts of Vermont and Northern New England.  Rates are variable and are based on round-trip mileage.  Please contact us for more information about our delivery services. 

 

 

Tracking Your Order:

UPS and Fed Ex both use a tracking number to identify and locate a package as it moves through their shipping systems to its destination.  We provide you with these tracking numbers via email once your order has been shipped.  You can then enter the number into the Track Packages area on the shippers' websites and find out exactly where your shipment is located and the expected delivery date.

 

Some smaller items and all International shipments ship via US Postal Service which does not have the ability to offer live tracking, but rather delivery confirmation once it reaches the destination. 

 

UPS: www.ups.com  

Fed Ex:   www.fedex.com

 

Shipping Damage:

On rare occasion, some items may becomed damaged in transit due to improper handling.  We insure all shipments, so if there is any damage call or e-mail immediately so we can notify the shipper.  Any damage will be taken care of ASAP and to the best of our ability given the claim process from our carriers.

 

 

Returns:

We are confident you will be pleased with the quality of our work.  However, if you receive your ski furniture or other gift item and you are not totally satisfied for any reason, we offer a 7 Day Money Back Guarantee.  To complete a return and get a refund you must contact us first within 7 days, then return the product in the original shipping box, undamaged, disassembled, and with shipping prepaid.  Once we receive the returned item in its original condition you will then receive a full refund for the purchased price of the item less shipping costs.